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How do I return or exchange products?

If for any reason a product does not meet your expectation and you feel that it is necessary to return them, please contact us immediately prior to returning your order for a "Sales Return Number". For items that are not required, ordered or received in error they must be returned unused and in a resalable condition. This means that it needs to be in its original packaging unmarked & undamaged, we advise putting the item(s) into an outer box or jiffy bag to avoid damage. We will collect where possible, however may ask you return the product to us, postage costs will not be covered. Any items returned to us without a returns reference number risk being processed without a credit.

We will only accept returns for not required items within 10 working days from date of delivery. As of 1st January 2020 all returns will incur a 20% restocking fee. If you wish to make a return outside of this time frame, please contact us to discuss restocking fees. Some items are subject to restocking fees, unfortunately all restocking fees are governed by our suppliers/manufacturers and are completely outside of our control. A restocking fee will either be applied to the original order that the item was from, may appear on a separate invoice or be deducted from any credits due to you.

If your item develops a fault within the warranty period, call us immediately so that we can assist you with a repair or replacement. Warranties where applicable are with the manufacturers.

Damages & Returns must strictly be reported within (5) five working days from date of delivery.

Any items that are missing/short must be reported no later than the following day of delivery else will be automatically rejected.

We regret to advise that all "Special", "Bespoke" or "Custom made" orders are non cancellable and non returnable.

All returns are made at the discretion of DEOS Group. All goods remain the property of DEOS Group until paid for in full. We Regret that we are unable to accept returns for food items.

LOG A RETURN REQUEST

Why don't you offer a sample service on items other than paper / boards?

We don't offer a sample service because we do offer sale or return. If you would like a sample, simply order the item you require and return it within five working days, unused and in a resalable condition.

By placing your order with DEOS you agree to these terms.

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    Cadbury Oreo 64 Big Box of Treats 1790g 4303982
    Item#: KS74758
    £21.80
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    Marlos Mesh Back Office Chair With Folding Arms : Black
    Item#: CH0790BK
    £290.00
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    GBC Fusion Plus 7000L High Speed Laminator for A3 Documents Intelligent Input Sensors 4402133
    Item#: GB51546
    £1,112.42
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    GBC Fusion Plus 6000L High Speead Laminator for A3 Documents Intelligent Input Sensors 4402134
    Item#: GB51547
    £867.27
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    Graze Cocoa Flapjack Punnet (Pack of 9) C002643
    Item#: PX70096
    £15.60
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    Graze Marmite Crunch Bag 52g (Pack of 18) 3249
    Item#: PX70510
    £29.95
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    Graze Punchy Protein Power Chilli and Lime Punnet 41g (Pack of 9) 2628
    Item#: PX70049
    £15.60
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    Economy Single Motor Sit Stand Desk : 1200 X 800 : Grey Oak/White
    Item#: ECSM1280CPGOWH
    £571.00
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    Talos Side Opening Tambour Unit 1000x450x1050mm Grey KF78758
    Item#: KF78758
    £661.13
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    Cherry DW 3000 Wireless Keyboard/Mouse Set Black JD-0710GB-2
    Item#: CH08842
    £60.30
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    DEOS Essentials - Tetley One Cup Tea Bag (Pack of 440) A01352
    Item#: AU03840
    £24.00
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    DEOS Essentials - Nescafe Azera Americano 500g
    Item#: NL06553
    £61.13
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    Nescafe Azera 90g Instant Coffee 12507515
    Item#: NL06552
    £16.00
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    Pritt Stick Glue Stick 43g (Pack of 5) 3 for 2
    Item#: HK810849
    £95.13
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    Sellotape Original Golden Tape 24mmx66m (Pack of 12) 1443268
    Item#: SE04998
    £65.18
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    Kleenex Balsam Facial Tissues Cube 56 Sheets (Pack of 12) 8825
    Item#: KC03377
    £57.84
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    2Work Glass Window Cleaner Trigger Spray 750ml (Pack of 6) 2W04579
    Item#: 2W04579
    £45.08
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    DEOS Essentials - AAA Duracell Batteries Economy Pack of 8
    Item#: 16570BA
    £7.50
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    DEOS Essentials - Duracell AA SIMPLY Batteries PK12
    Item#: 46981AA
    £9.62
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    Screenwash Ready To Use 5 Litre M4 C500
    Item#: OR32249
    £19.65
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    Astroplast Vehicle First Aid Pouch Red 1018100
    Item#: WAC13676
    £27.45
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    DEOS Essentials - EVERYDAY Economy A4 Multipurpose Paper 210mm X 297mm Boxed 2,500 Sheets
    Item#: MULTIA4
    £127.00
  • item
    DEOS Essentials - Medium Black Ballpoint Pen (Pack of 50) KF26040
    Item#: KF26040
    £25.99
  • item
    DEOS Essentials - Medium Blue Ballpoint Pen (Pack of 50) KF26039
    Item#: KF26039
    £25.99
  • item
    DEOS Essentials - Medium Red Ballpoint Pen (Pack of 50)
    Item#: KF26041
    £25.99
  • item
    DEOS Essentials - Bic Cristal Medium Ballpoint Black Pen (Pack of 50)
    Item#: BC10002
    £28.10
  • item
    Bic Cristal Ballpoint Pen Medium Red (Pack of 50) 837361
    Item#: BC10003
    £30.07
  • item
    DEOS Essentials - Bic Cristal Medium Ballpoint Blue Pen (Pack of 50) 837360
    Item#: BC10001
    £6.60
  • item
    DEOS Essentials - Bic ECOlutions Ballpoint Pen Medium Black (Pack of 60) 893239
    Item#: BC56644
    £28.10
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    DEOS Essentials - Q-Connect A4 Multi-Punched Pockets Clear Pk100
    Item#:KF24001
    £19.26
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    DEOS Essentials - Snopake Side Grip Correction Roller Mouse 4.2mm x 8m
    Item#:CORROLL
    £4.99
  • item
    DEOS Essentials - Self Adhesive Putty Tack 70gm (Blu-Tack Alternative)
    Item#:KF04590
    £16.78
  • item
    DEOS Essentials - Brown Polypropylene Packaging Tape 48mm x 66m Pack 6
    Item#:KF27010
    £121.33
  • item
    DEOS Essentials - Dymo Label Writer Multi-Purpose Label 13x25mm S0722530 (Pack of 1000)
    Item#:ES11353
    £34.34
  • item
    DEOS Essentials - 5 Star Shorthand Notebook 80 Leaf/160 Pages Ruled Feint 203x127mm KF31003 297595
    Item#:297595
    £29.51
  • item
    DEOS Essentials - Easy Tear Polypropylene Tape 24mmx66m (Pack of 6) KF27017
    Item#:KF27017
    £111.82
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    DEOS Essentials - PG Tips Pyramid Tea Bags 1 Cup (Pack of 1100)
    Item#:VF05264
    £53.98
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    DEOS Essentials - Tate & Lyle White Shake & Pour Sugar Dispenser 750g
    Item#:AU10415
    £8.84
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    DEOS Essentials - Rapesco 6mm 26/6 Staples (Pack of 5000) S11662Z3
    Item#:HTST116
    £10.18
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    DEOS Essentials - Sharpie Black M15 Permanent Bullet Tip Marker (Pack of 12) S0192582
    Item#:GL55211
    £38.15
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    DEOS Essentials - Stand Up Sign Holder A5 DF47901
    Item#:DF47901
    £17.07
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    DEOS Essentials - Deflecto Landscape Wall Sign Holder A4 DE469YTCRY
    Item#:DF46901
    £25.43
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