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Customer Service

At d&e Office Solutions Ltd, our passion is great service. You can quickly find answers to frequently asked questions by searching or browsing the topics below. Or feel free to contact one of our friendly customer service representatives.

What is the return and exchange policy?

If you would like to return or exchange an item, please contact us to request a returns authorisation. Once your return has been accepted we will raise an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable. For further information please refer to our Returns Policy

I have not received my order, what can I do?

If your order has been in transit or production for longer than the stated transit or production time feel free to Contact Us for further assistance.

Do you ship internationally?

Yes, we ship to most international locations. International orders may take up to 10 - 14 business days for delivery (2 business days process + 8-12 business days in transit). Please refer the sales department on 023 8063 8641 for more information on shipping prices and delivery times

How do I change my order?

If you have already completed an order and wish to add an additional item or alter your order, you will need to cancel your initial order and place a new order. Customer Service may be able to fulfill your request depending on your order's status in production. Please contact Customer Service with your order number and the product number of the item you wish to alter/add to ensure accuracy.

Why are you charging me taxes on my order?

Tax rates are based on the shipped to address.

I have received confirmation that my order or part of my order is a "Specials". What does this mean?

A specials order or an item that is classed as a specials means that is a non stocked item and can take longer than expected to be delivered. Typical delivery times can range from 5 to 20 working days. Specials are non returnable unless faulty.

I require proof of delivery (POD)

Please refer to section 5 "Non- Delivery" of our Terms & Conditions. We will, at our discretion and when requested provide a proof of delivery for goods delivered within 30days.

Images & descriptions on the website and catalogue

All images are for display purposes only and may not reflect the actual product supplied. If you are unsure about an item and the product information online or in the catalogue is unclear, please contact us for further assistance. Prices and descriptions are correct at the time of publication and are subject to change without notice. all prices are subject to review at any time during the year. Prices quoted in our catalogue are retail prices and all prices are exclusive of VAT, where applicable. All items are priced singly, unless otherwise stated. E&OE (Errors & Omissions Excepted). Your statutory rights, as governed by law, are not affected by this ruling.

  • item
    Cadbury Oreo 64 Big Box of Treats 1790g 4303982
    Item#: KS74758
    £21.80
  • item
    Marlos Mesh Back Office Chair With Folding Arms : Black
    Item#: CH0790BK
    £290.00
  • item
    GBC Fusion Plus 7000L High Speed Laminator for A3 Documents Intelligent Input Sensors 4402133
    Item#: GB51546
    £1,112.42
  • item
    GBC Fusion Plus 6000L High Speead Laminator for A3 Documents Intelligent Input Sensors 4402134
    Item#: GB51547
    £867.27
  • item
    Graze Cocoa Flapjack Punnet (Pack of 9) C002643
    Item#: PX70096
    £15.60
  • item
    Graze Marmite Crunch Bag 52g (Pack of 18) 3249
    Item#: PX70510
    £29.95
  • item
    Graze Punchy Protein Power Chilli and Lime Punnet 41g (Pack of 9) 2628
    Item#: PX70049
    £15.60
  • no-image
    Economy Single Motor Sit Stand Desk : 1200 X 800 : Grey Oak/White
    Item#: ECSM1280CPGOWH
    £571.00
  • item
    Talos Side Opening Tambour Unit 1000x450x1050mm Grey KF78758
    Item#: KF78758
    £661.13
  • item
    Cherry DW 3000 Wireless Keyboard/Mouse Set Black JD-0710GB-2
    Item#: CH08842
    £60.30
  • item
    DEOS Essentials - Tetley One Cup Tea Bag (Pack of 440) A01352
    Item#: AU03840
    £24.00
  • items
    DEOS Essentials - Nescafe Azera Americano 500g
    Item#: NL06553
    £61.13
  • items
    Nescafe Azera 90g Instant Coffee 12507515
    Item#: NL06552
    £16.00
  • item
    Pritt Stick Glue Stick 43g (Pack of 5) 3 for 2
    Item#: HK810849
    £95.13
  • item
    Sellotape Original Golden Tape 24mmx66m (Pack of 12) 1443268
    Item#: SE04998
    £65.18
  • item
    Kleenex Balsam Facial Tissues Cube 56 Sheets (Pack of 12) 8825
    Item#: KC03377
    £57.84
  • item
    2Work Glass Window Cleaner Trigger Spray 750ml (Pack of 6) 2W04579
    Item#: 2W04579
    £45.08
  • item
    DEOS Essentials - AAA Duracell Batteries Economy Pack of 8
    Item#: 16570BA
    £7.50
  • item
    DEOS Essentials - Duracell AA SIMPLY Batteries PK12
    Item#: 46981AA
    £9.62
  • item
    Screenwash Ready To Use 5 Litre M4 C500
    Item#: OR32249
    £19.65
  • item
    Astroplast Vehicle First Aid Pouch Red 1018100
    Item#: WAC13676
    £27.45
  • item
    DEOS Essentials - EVERYDAY Economy A4 Multipurpose Paper 210mm X 297mm Boxed 2,500 Sheets
    Item#: MULTIA4
    £127.00
  • item
    DEOS Essentials - Medium Black Ballpoint Pen (Pack of 50) KF26040
    Item#: KF26040
    £25.99
  • item
    DEOS Essentials - Medium Blue Ballpoint Pen (Pack of 50) KF26039
    Item#: KF26039
    £25.99
  • item
    DEOS Essentials - Medium Red Ballpoint Pen (Pack of 50)
    Item#: KF26041
    £25.99
  • item
    DEOS Essentials - Bic Cristal Medium Ballpoint Black Pen (Pack of 50)
    Item#: BC10002
    £28.10
  • item
    Bic Cristal Ballpoint Pen Medium Red (Pack of 50) 837361
    Item#: BC10003
    £30.07
  • item
    DEOS Essentials - Bic Cristal Medium Ballpoint Blue Pen (Pack of 50) 837360
    Item#: BC10001
    £6.60
  • item
    DEOS Essentials - Bic ECOlutions Ballpoint Pen Medium Black (Pack of 60) 893239
    Item#: BC56644
    £28.10
  • item
    DEOS Essentials - Q-Connect A4 Multi-Punched Pockets Clear Pk100
    Item#:KF24001
    £19.26
  • item
    DEOS Essentials - Snopake Side Grip Correction Roller Mouse 4.2mm x 8m
    Item#:CORROLL
    £4.99
  • item
    DEOS Essentials - Self Adhesive Putty Tack 70gm (Blu-Tack Alternative)
    Item#:KF04590
    £16.78
  • item
    DEOS Essentials - Brown Polypropylene Packaging Tape 48mm x 66m Pack 6
    Item#:KF27010
    £121.33
  • item
    DEOS Essentials - Dymo Label Writer Multi-Purpose Label 13x25mm S0722530 (Pack of 1000)
    Item#:ES11353
    £34.34
  • item
    DEOS Essentials - 5 Star Shorthand Notebook 80 Leaf/160 Pages Ruled Feint 203x127mm KF31003 297595
    Item#:297595
    £29.51
  • item
    DEOS Essentials - Easy Tear Polypropylene Tape 24mmx66m (Pack of 6) KF27017
    Item#:KF27017
    £111.82
  • item
    DEOS Essentials - PG Tips Pyramid Tea Bags 1 Cup (Pack of 1100)
    Item#:VF05264
    £53.98
  • item
    DEOS Essentials - Tate & Lyle White Shake & Pour Sugar Dispenser 750g
    Item#:AU10415
    £8.84
  • item
    DEOS Essentials - Rapesco 6mm 26/6 Staples (Pack of 5000) S11662Z3
    Item#:HTST116
    £10.18
  • item
    DEOS Essentials - Sharpie Black M15 Permanent Bullet Tip Marker (Pack of 12) S0192582
    Item#:GL55211
    £38.15
  • item
    DEOS Essentials - Stand Up Sign Holder A5 DF47901
    Item#:DF47901
    £17.07
  • item
    DEOS Essentials - Deflecto Landscape Wall Sign Holder A4 DE469YTCRY
    Item#:DF46901
    £25.43
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